Return & Refund Policy

Return & Refund Policy

Last updated: May 1, 2026

Thank you for shopping with us. We are committed to providing you with a smooth and satisfying shopping experience. Please read our return and refund policy carefully before making a purchase.

1. Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, items must meet the following conditions:

  • The item must be unused and in the same condition as received
  • The item must be in its original packaging
  • A receipt or proof of purchase is required

Certain items are not eligible for return, including:

  • Perishable goods
  • Downloadable software or digital products
  • Intimate or sanitary goods
  • Hazardous materials or flammable liquids

2. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will be applied to your original payment method within 7–10 business days.

Late or Missing Refunds

If you have not received your refund yet:

  1. Check your bank account again
  2. Contact your credit card company — it may take some time before your refund is officially posted
  3. Contact your bank — there is often processing time before a refund is posted
  4. If you have completed all of the above steps and still have not received your refund, please contact us

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a damaged item for the same product, please contact us with your order details and photos of the damage.

4. Return Shipping

You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

5. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our support team with your order number and reason for return
  2. Wait for a return authorization confirmation from us
  3. Pack the item securely in its original packaging
  4. Ship the item to the address provided in the return authorization email

6. Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 48 hours of delivery. Include clear photos of the item and packaging in your message. We will arrange for a replacement or full refund at no additional cost to you.

7. Order Cancellations

Orders can be cancelled within 2 hours of placement, provided they have not yet been processed or shipped. Once an order has been dispatched, it cannot be cancelled and must go through the standard return process.

8. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

  • Email: [email protected]
  • Phone: +1 (800) 000-0000
  • Hours: Monday to Friday, 9:00 AM - 5:00 PM (EST)